The changes taking place within much of the energy, water and communications sectors are profound and companies, regulators and policy makers are all impacted. Arguably there needs to be a similarly profound cultural change within these sectors if they are to deliver economic, social and environmental wellbeing. This report analyses how organisational culture, especially within these essential services, can support this much-needed transformation. 

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This briefing summarises a short literature review of culture and organisational change in private firms and public bodies (government departments and regulators), and in public utilities.  This research is part of our Sustainability Principles Project, which is looking at how a principles-based approach to change can support public utilities, and potentially actors in other sectors, in the move to a more sustainable future. 

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The lack of any coherent long-run plan for addressing a highly intense and long-lived greenhouse gas, SF6, commonly used as an effective insulator in electricity substation equipment, is problematic. In this commentary, we argue that Distribution Network Operators, the firms that own and operate the lower-voltage networks, must establish a common reporting methodology proposed by Ofgem - both for SF6 leakage and for their SF6 inventories. This is too fundamental to ignore. 

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Energy losses – the cost and carbon impacts of energy that is lost as it flows across the networks to the end-customer, is a vital but overlooked area that needs tackling. It accounts for around 15-20% of customer electricity network bills and around 1.5% of the UK’s carbon emissions. What particularly concerns us is that there is no clear ‘ownership’ of distribution losses. 

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While generally supportive of the substance behind the Business Plans, we call for far more consistent metrics. Affordability is a critical customer issue, but the focus on short term bill impacts should not lead Ofgem to cut back on investment to improve resilience. Two areas that need further attention are energy losses and the greenhouse gas SF6, commonly used as an effective insulator.

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Sustainability First has been a strong advocate of innovation funding in the energy and water sectors. We hope that the following points are helpful as Ofgem learns from past experience with the Network Innovation Allowance (NIA) and the NIC and considers its future approach to the Strategic Innovation Fund (SIF).

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A coherent response is needed to the energy crisis which delivers both in terms of fairness and net zero. This paper sets out the need to actively engage civil society in these issues and argues for urgent investment in energy efficiency. It explores options for providing social protection both short-term to help people this winter and medium to longer-term to ensure that retail energy markets are fit for the future.

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As customers face an ongoing energy crisis there is an urgent need for targeted financial support. But the crisis has also underlined the need for wider energy savings and efficiency including a push for home insulation. This would not only help households struggling this winter but is essential in tackling the pressing challenge of climate change and the net zero transition.

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